Workstation, User Administration & Helpdesk

What's included

• Windows and macOS workstation deployment, imaging, and configuration
• Endpoint patch management for operating systems and third-party applications
• Endpoint protection (EDR/antivirus) deployment and management
• Device management and policy enforcement (Intune and similar MDM tools)
• Microsoft 365, Google Workspace, and Active Directory user administration
• Employee onboarding and offboarding, including same-day access removal
• MFA enrollment, password resets, and periodic access reviews
• Helpdesk support by phone, email, and ticket
• Hardware and software asset inventory

How engagements work

Onboarding starts with an inventory of your devices, accounts, and licenses, and a review of how they're patched, protected, and provisioned today. From there it's an ongoing managed service: we bring endpoints to a consistent, hardened baseline, take over user administration and helpdesk requests, and agree response targets in your service agreement. Because every change runs through one team, the evidence your compliance program needs (patch status, access reviews, offboarding records) is produced as part of the work.

Good fit if you...

• Rely on an office manager or "the person who's good with computers" for IT support
• Aren't sure every laptop is patched, encrypted, and running endpoint protection
• Have former employees whose accounts you can't confirm were disabled
• Need endpoint and access controls in place for SOC 2, HIPAA, CMMC, or cyber insurance

Need the servers behind those workstations managed too? See Server Administration and Remote Monitoring.